Frequently Asked Questions

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Height & Age Restrictions

Our standard suspension seats can accommodate anyone over 5ft. However, most of the seats have foot plates that can fold down for smaller passengers.  We suggest a minimum age of 6 years for children.

Children under 14 must be accompanied by a parent or guardian.

 

Can I ride if I’m pregnant?

For safety reasons, women in any stage of pregnancy are advised not to travel on Thames Tigers trips.

 

Do I need to print my ticket?

No. Your name will be on the passenger list.  You may be asked to provide ID or proof of your booking on your mobile phone.

 

What should I wear?

We recommend that passengers wear flat shoes and comfortable clothes. We will be providing waterproof jackets, trousers and goggles if required, but it is colder on the River than on land and you will be feeling the wind in your hair, so if it’s chilly please bring gloves, scarves and hats.

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What time do I arrive for my trip?

Due to the regularity of the service, the boats leave promptly, so you are required to arrive on the pier 15 mins before your boat is scheduled to leave. This allows time for you to don protective clothing and a lifejacket and to receive a safety briefing.

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How do I find Thames Tigers?

Thames Tigers trips usually leave from TOWER BRIDGE QUAY, formerly known as St Katharine Pier.

The Pier is a short walk from Tower Hill Underground and Tower Gateway DLR stations, located directly in front of the entrance to the Tower Hotel.

 

You'll find a link to Google Maps under 'FIND US' in the menu at the top of this page.

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If you use the 'what3words' app you can find us at SPRINT.SHIPS.MAYBE

 

What happens if I arrive late?

If there is availability on the day, we will do our best to help you, but unfortunately due to the impact on other services, we will be unable to delay departure of the vessel. We cannot guarantee that we will be able to reschedule and you may lose your booking.

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Where can I park?

Cars & Motor Cycles

There is street parking close by in St Katharine's Way and Thomas More Street.  Like all parking in London it is often busy, especially on weekends, when it is free.  There is also a car park in Thomas More Street, which usually has spaces available.

 

Can I change my booking?

You can cancel or change your booking up to 24 hours before departure. We are unable to accept changes or cancellations within 24 hours of departure as we are unlikely to be able to resell your tickets.  Please call 020 7871 3097 or email us on bookings@thamestigers.com

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Do I need to wear a lifejacket?

Yes, we provide all passengers and crew with the latest, auto inflating lifejackets, which are regularly serviced for your safety.

 

Will we get wet?

We will do our very best to keep you dry and you will be provided with waterproofs to cover your hair and clothes and eye protection in wet weather.

 

Are trips cancelled due to bad weather?

At Thames Tigers we take your safety extremely seriously, so in the unlikely event that we have to cancel your trip due to severe weather or operational reasons, we will give you as much notice as we possibly can and give you a full refund, or book you on an alternative trip.